Japanese Bilingual Support Engineer

Required Technical Skill Set

Exposure in IT infrastructure domain, JLPT N3 & above

Exposure to ITIL process

read/ write/ speak in Japanese language

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally should not be more than )

• Ability to read/ write/ speak in Japanese language
• JLPT certification N3 & above
• Experience working with Japanese clients
• Willingness to work in 24/7 environment on rotational shifts
• Experience in working in IT Service Management tools such as Service Now / Jira

Good-to-Have

• Experience in IT infra/ Cloud/ Cyber security domain
• Experience in deploying continual service improvement (CSI)
• Experience in IT Operations support