IVR Engineer

IVR and Speech Recognition Experience

• 3+ years of IVR / Speech Recognition experience.

Callflow Design

• The ability to design callflows from requirements documentation and workshops.

IVR Development Environments

• Expert knowledge of 1 or more IVR development environments, such as Genesys Composer, Avaya AOD, Voice Objects / CXP, etc.

IVR Environments and Operating Systems

• A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux.

Telephony Technologies

• A working knowledge of telephony technologies including call routing, SMS, VOIP.

State Machine Experience

• State Machine Experience Knowledge.

Scripting Skills

• Unix/shell scripting (Bash, PowerShell, or any other shell).

Application Support Experience

• Application support experience.