ITOM BA,ITAM BA

Key Responsibilities

• Understand how ServiceNow delivers ITOM and align business requirements to platform capabilities.
• Work with key modules including Change, Incident, Problem, Knowledge, CMDB, and Service Catalogue.
• Design business and operational architectures with awareness of impacts on adjacent areas.
• Lead complex business briefings and shape solution definitions with senior stakeholders.
• Apply business analysis tools and templates effectively; guide others in their use.
• Manage trade-offs in business analysis considering time, cost, and quality constraints.
• Stay updated with developments in ServiceNow and ITOM best practices.
• Demonstrate strong knowledge of ServiceNow ITAM modules (SAM Pro, HAM Pro).
• Apply ITIL processes and CSDM standards in ITAM implementations.
• Create user stories, acceptance criteria, and process documentation.
• Understand software licensing models and compliance requirements.
• Manage stakeholder relationships and communicate effectively.
• Conduct analytical assessments to resolve issues and optimize processes.
• Handle integrations with tools such as SCCM, JAMF, and Flexera.