ITIL

Key Responsibilities:

• Implement and manage ITIL processes such as Incident Management, Problem Management, Change Management, and Service Request Management
• Monitor IT service performance and identify areas for process improvement
• Collaborate with IT teams to ensure compliance with ITIL standards
• Facilitate root cause analysis and drive problem resolution
• Develop and maintain ITSM documentation and reports
• Support audits and compliance checks related to ITIL processes
• Provide training and guidance on ITIL best practices to teams

Candidate Profile:

• 2 to 7 years of experience in IT service management with strong knowledge of ITIL framework
• Experience with ITSM tools (e.g., ServiceNow, BMC Remedy)
• Excellent communication and stakeholder management skills
• Ability to analyze complex IT processes and suggest improvements
• Strong problem-solving skills and attention to detail
• ITIL Foundation or higher certification preferred