IT Telecaller

Roles and Responsibilities:

• Manage inbound and outbound calls in a timely manner.
• Follow communication 'scripts' when handling different topics.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Keep records of all conversations in our call center database in a comprehensible way.
• Should have good command over English.