IT Tech Support

This role is for an IT Tech Support professional to install, configure, and troubleshoot software and hardware for an organization. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a team-oriented attitude to provide comprehensive support to all colleagues and clients.

Key Responsibilities

• Install and configure software and computer systems for end-users.
• Troubleshoot and resolve issues with a variety of software and hardware on both Windows and Apple platforms.
• Guide colleagues or clients through steps to help them resolve their technical problems.
• Maintain procedures and reports that document technical support activities.
• Analyze records and logs to identify underlying trends and potential issues.
• Assist with the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and make decisions about new technology for the business.
• Participate in business-wide meetings to provide insight into technical requirements.

Required Skills

• Working knowledge and expertise with a variety of software, hardware, and applications.
• Strong analytical skills to study problems and identify solutions.
• Excellent interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Willingness to solve complicated problems and see projects through to completion.
• A team-oriented attitude to assist other colleagues and departments.

Qualifications

• An Associate's or Bachelor's degree in computer science or a related field.
• A minimum of 2+ years of experience in a technical support role.
• Certifications are preferred but not required.