IT Systems Eng. (IMAC)

Core Domain Skills (Primary):

• Coordination and execution of global IMAC processes
• Ensuring standardized IT device lifecycle management in collaboration with regional IT teams
• Monitoring and optimizing service quality through KPIs and process improvements
• Supporting hardware deployment strategies, including Device-as-a-Service (DaaS) initiatives
• Managing escalations and troubleshootings related to global IMAC activities, (to support
• the Edge IT)
• Maintaining process documentation and providing guidelines for Edge IT & regional teams

Complementary Cross Domain Skills (Secondary):

• Engaging with external service providers to improve service delivery
• Supporting ITIL-based service processes and ticket management
• Assisting in the implementation of automation and self-service solutions
• Collaboration with workplace standardization team

Your Qualifications

Education:

• Bachelors degree in Information Technology, Computer Science or related field.
• Certification such as ITIL, Service Management (preferred)

Experience:

• More than 3 years of experience in an IT environment: IT Client support, IT Assetmanagement. IMAC-D Support, service operations
• Hands-on experience with IMAC processes, hardware deployment and IT Service coordination
• Familiarity with IT Service Management Tools (e.g. ServiceNow)
• Excellent stakeholder management skills and the ability to simplify complex technical information.
• Strong problem-solving abilities and an analytical mindset.
• Outstanding teamwork and communication skills