IBIBM
IT Support Professional
Bangalore ₹4-9 LPA Posted 26 Nov 2025
FULL TIME
Active Directory
Scripting
Linux Os
Troubleshooting
Networking
+2 more
Job Description
- Demonstrates leadership in innovative problem resolution techniques.
- Provides support and assistance to others.
- Services may be directed by a service call management process or be performed as part of a team.
- Possesses an extensive knowledge of complex workstations, personal computers, printers, and mobile computing devices.
- Communicates with IBM management and/or team members on a timely basis to inform regarding status of work, of potential or existing problems, and to seek advice and assistance.
- Maintains business like communications, conduct and appearance, and otherwise demonstrates a courteous, positive and professional attitude at all times.
- Performs a full workload of technical services to IBM employees.
- Makes appropriate use of reference materials, support centers and diagnostic aids.
- Performs problem determination utilizing the diagnostics, reference documentation, service aids, tools and test equipment.
- Diagnoses equipment malfunctionsaccurately & promptly.
- Fully document all issues in an accurate and timely manner
- With assistance as necessary, analyzes problems in the areas of hardware/software installation, migration and operational services using existing techniques and tools.
- May challenge the validity of and make recommendations for improving the processes and procedures used for services delivery.
- Required education
- Bachelor's Degree
- Preferred education
- Bachelor's Degree
- Required technical and professional expertise
- Excellent Communication as well as Customer service skills and problem-solving ability.
- Mobile Device Skills.
- 2+ years of Strong operational knowledge and experience of Windows, Red Hat Linux, Mac OS, and iOS operating systems, common application programs, system diagnostics and local/remote support structure.
- Experience supporting Outlook, MS Office, MS Teams, OneDrive, Box, and Windows.
- Knowledge of system configuration, physical and network connectivity.
- Ability to provide information and direction to others in a clear and concise manner.
- At least 2 years Windows support experience professionally and/or personally
- At least 2 years professional troubleshooting expertise
- Customer support experience and service focus
- Active listener with flexibility to modify approach and adapt to customer needs