IT-Staff Systems Engineer

• This role will have broad experience in global deployment and management of desktop solutions in the Mac environments
• Managing the Mac devices through JAMF
• This role will have to interface with multiple stakeholders within IT and the business to ensure their requirements are captured and addressed
• The design and facilitation of user and IT testing program will be critical
• The candidate is expected to have broad experience of supporting the Mac environment, including hardware, software
• The candidate will be involved, to varying degrees, in implementing, supporting and maintaining every aspect of all the productivity services provided to Cadence employees on Macs

Responsibilities:

• Will advise on the design and development of the Cadence support of Mac OS projects and initiatives.
• Provides expertise in defining and implementing best practices in support of managing a Mid/large-scale Mac environment.
• Develop / Manage MAC OS images and OS upgrade. Assist in roll-out of Mac OS upgrades.
• Provide Tier 3 support of Mac OS.
• Develop and manage Training strategy/plan for Apple global support for the Global Service Desk and deskside teams.
• Engages other support teams or vendor to determine technical configuration requirements when necessary.
• Define and engineer Mac Hardware/Software Standards.
• Develop Global image for Mac systems.
• Deploy and Manage Mac systems via the JAMF.
• Engages with end users as necessary to assist in advanced troubleshooting of complex issues.
• Provides support and administration of Mac workstations via JAMF management tools.
• Possesses excellent skills and experience in the area of Install Building / Package building using Industry Best Practices as well as Industry-known tools etc.
• Demonstrated ability to communicate clearly with management, IT staff, and peers.
• Ability to follow direction, but also the ability to 'think outside the box' when needed.
• Ability to develop scripts to automate common activities such as removing machines from the domain, adding or removing applications post image, etc.
• Excellent knowledge and technical understanding of the Mac Operating System.
• Required to create documentation and deliver training to customers and peers.

Basic Qualifications:

Strong OS X knowledge

• System image creation and maintenance.
• Software and system testing.
• Experience with encryption and security tools including File Vault.
• Experience with integration of OSX with directory service/SSO.
• Certificate and profile management on Mac devices.

Platform management & integration

• Knowledge of JAMF.
• Application and patch packaging and distribution.
• Scripting (AppleScript/Shell Scripting).
• OS imaging and Apple DEP.

Support and Administration

• 5 - 12 years of relevant experience supporting Mac hardware and software in a medium to large organization.
• Experience with Remote Administration tools and remote (telephone) support.
• Experience helping to define, implement, and leverage process (change, incident, problem, etc.) management functions during Mac platform rollout.
• Basic network experience in an enterprise environment.
• Experience with productivity tools running on Mac s including O365, and other Enterprise applications.
• Experience training end users and fellow tech support resources.
• Experience creating project updates within PowerPoint and user and technical documentation.
• Provides expertise in defining and implementing best practices in support of managing a mid/large-scale Mac systems.

Preferred Qualifications:

• B.E / B. Tech (Computers, IT).
• Applicable Apple certifications a plus.
• OS X Server administration experience.
• Managing Mac devices through JAMF