Responsibilities:

Lead solution design sessions with stakeholders translating requirements/business rules into designs.
Prepare technical specifications, business processes, process flows, data models, and design documents.
Leverage programming skills to build applications, automation, or enhance existing capability within the ServiceNow platform.
Validate the developed solution as well as engage with the stakeholders to validate the solution before deployment.
Provide support, manage tickets, and administrative tasks during US hours for the IT service management tools.
Troubleshoot ServiceNow issues and provide timely resolutions.
Provide frontline support to ServiceNow users and address their inquiries and issues.
Support customers with their ServiceNow related needs and ensure customer satisfaction.

Desired Background/Knowledge/Skills

Proficient in requirements gathering, process mapping, and producing technical documentation.
Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

Must Have Skills:

Experience designing, developing, and implementing solutions on the ServiceNow platform.
Programming experience with at least one of the following: JavaScript, Java, mobile apps, web apps, user-facing (HTML5/CSS3), JSON, XML, REST API.
Strong troubleshooting skills for ServiceNow issues.
Experience providing customer support and frontline support for ServiceNow.
Ability to work primarily US hours.

Preference for: Individuals with ServiceNow certifications such as Certified System Administrator (CSA).

Basic Requirements

Bachelors Degree in Computer Science, Computer Engineering, or related field and 2+ years of ServiceNow Development experience.
Masters Degree (MS) in Computer Science, Computer Engineering, or related field and 1+ year of ServiceNow Development experience.
Associates Degree in Computer Science, Computer Engineering, or related field and 5+ years of Software Engineering experience (3+ years being in ServiceNow Development).
In lieu of a degree, 4+ years of relevant ServiceNow experience with a focus on ServiceNow development will be considered.

IT ServiceNow Administrator