Knowledge and experience on IAAS/PAAS on Windows Azure Cloud Platform
Knowledge and experience on Azure ILB/AppGateways/Traffic Managers
Knowledge of installation / migration / upgradation of Windows 2012/2016/2019 servers
Troubleshooting issues with Windows 2012/2016/2019 servers.
Experience on supporting application like Web apps, Websites and application hosted on IIS.
Hands on Experience on IIS administration.
Knowledge of application deployment tools and deployment processes.
Incident and change management process knowledge - ITIL is preferred
Good Understanding about Networking tools and Network related troubleshooting
Good understanding on storage and backup administration
Good Understanding and troubleshooting skills on Active Directory/GPO/DHCP/DNS
ITIL experience and experience on Release and Build deployment experience
Understanding of various monitoring tool(Eg:Datadog, Grafana, Prometheus, Pagerduty)
Understanding of ticketing tools like Service Now and Jira
Hands on Experience on Microsoft Azure
Experience on Application Operations and Azure Devops skills are preferred.
Good to have Azure Kubernetes Services, Terraform.
Primary Skills:
Azure infrasture
Web apps, Websites and application hosted on IIS
Azure Devops
Secondary Skills:
Azure Kubernetes Services
Terraform/Powershell/any language
Essential Duties and responsibilities:
IT Operations
Uses appropriate tools to deploy and troubleshoot applications and deployments.
Follow all the processes defined by the Business to ensure the expected outcomes
Application installation, management, upgrade and maintenance.
Effective use of IT infrastructure components and monitors their performance Monitor applications and troubleshoot to ensure 100 % system availability.
Provide Feedback to dev and QA teams to follow the best application deployment and ITIL processes.
Maintain technical documentations
Relationships and engagement:
Implements Team engagement/ good communications with Team and relevant stakeholders, for example handling of incidents; problems and issues; managing resolutions; change management corrective actions and lessons learned collection and dissemination of relevant information. Uses feedback from customers and stake holders for effective work relationship.
Job Qualifications & Experience
Education:
Preferred: Bachelors degree in Computer Science,or a related field
Preferred Domain Expertise Certificates depending on role:
Azure Certified
Windows Certified
Experience
More than 05 years IT Experience
More than 05 years experience within an IT Operations Role
More than 02 years experience working with Cloud Computing
Other Knowledge, Skills, Abilities or Certifications:
Experience in migrating services to Public Cloud (Azure)
Soft Skills Required
Excellent analytical and problem-solving abilities
Excellent communication and presentation skills
Strong client-service orientation
Sound business acumen and strategic skills
Excellent oral, written and interpersonal communication skills; including strong presentation skills.
Strong client-service orientation
A positive attitude and the ability to thrive in a collaborative environment.
Outstanding organizational skills
Ability to collaborate effectively at all levels and functions

IT Operations Analyst

Job Description

Required Skills