Job Description
Key Responsibilities
1. IT Infrastructure, Hardware & Network Management
• Manage all IT hardware: laptops, desktops, printers, scanners, switches, routers, servers, and backup systems.
• Administer LAN/WAN, Wi‑Fi networks, firewalls, VPNs, VLAN configurations, and network security controls.
• Perform regular monitoring, troubleshooting, and optimize system uptime.
• Maintain network documentation, cabling layouts, and asset maps.
• Support basic cloud workspace operations (AWS Workspaces preferred; Azure equivalent acceptable).
• Conduct preventive maintenance for all IT systems across office and shopfloor.
2. ERP System Support & User Coordination
• Provide first‑level support for ERP usage issues.
• Coordinate with ERP vendors for bug fixes, enhancements, and user requests.
• Ensure stable ERP usage across Production, Stores, Purchase, and Accounts.
3. Cybersecurity & System Compliance
• Maintain endpoint protection, antivirus updates, firewall rules, and access control.
• Ensure system backups and restore processes are correctly followed.
• Support compliance for ISO audits and internal IT policies.
4. User Support & IT Helpdesk
• Provide hands‑on support for company-wide IT issues.
• Manage user accounts, email activation, M365 licenses, password resets, and peripheral configurations.
• Ensure timely closure of support tickets and maintain documentation.
5. IT Asset Management
• Maintain accurate inventory of all IT hardware and software.
• Manage AMC, warranty tracking, vendor coordination, and procurement requests.
• Ensure asset tagging and compliance with IT policies.
6. Digital & Operational Support
• Assist in IIoT connectivity support and integration.
• Support digital initiatives such as paperless workflows and device integration.
• Assist departments with Power BI data extraction support where required.