IT Infrastructure Installation Engineer

Key Responsibilities

Network & Data Center Deployment

• Deploy, configure, and support production and corporate networks in data centers and POP sites
• Calculate equipment power requirements and coordinate with Engineering, Facilities, and vendors
• Manage project timelines to ensure network turn-ups meet deadlines
• Develop cage and rack designs, floor plans, wiring diagrams, port maps, and face elevations

Asset & Infrastructure Management

• Track and manage networking assets at data center and POP sites
• Document and follow RMA procedures for vendor equipment
• Maintain detailed network and server documentation including diagrams, configurations, and test procedures
• Contribute to process improvements, automation, and operational best practices

Technical Operations & Troubleshooting

• Configure, monitor, and repair servers and network equipment using internal tools and scripts
• Detect, diagnose, and resolve hardware, software, and network errors
• Support escalations to higher-tier teams and assist Sales and Customer Support with technical operations
• Analyze complex situations and apply troubleshooting, creative problem-solving, and system knowledge

Collaboration & Vendor Management

• Work closely with Network Engineering, Logistics, and equipment vendors for new deployments
• Create statements of work (SOWs) for vendors and ensure adherence to deployment plans
• Communicate effectively with service providers and colocation facilities globally
• Participate in ongoing POP deployment projects, supporting global teams

Physical & Operational Requirements

• Ability to lift/move 30–40 lbs and perform office tasks (sitting/standing)
• Frequent travel (20–50%) to POP sites and data centers as required
• Strong attention to detail, time management, and organization skills