It Coordinator

Key Responsibilities

1. Coordination with Group IT:

• Act as the primary liaison between the Line of Business IT and Group IT for all infrastructure and security-related requirements.
• Ensure compliance with Group IT policies, standards, and guidelines.

1. Vendor Management:

• Collaborate with external vendors to ensure timely delivery of services as per SLAs.
• Oversee vendor relationships, escalate issues, and ensure resolutions align with business objectives.

1. Stakeholder Communication:

• Interface with business users to gather IT requirements and align them with group strategies.
• Communicate project status, updates, and challenges effectively to all stakeholders.

1. Process Optimization:

• Identify gaps in current IT processes and suggest improvements for efficient delivery.
• Maintain documentation of all IT processes, vendor contracts, and coordination activities.

1. Support IT Projects:

• Assist in IT infrastructure projects, security audits, and compliance initiatives.
• Coordinate cross-functional teams to implement IT solutions effectively.

Qualifications and Skills

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: 5–7 years in IT coordination, vendor management, or related roles.
• Certifications: ITIL, PMP, or equivalent (preferred).
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with IT infrastructure and cybersecurity principles.
• Proficiency in vendor contract management and SLA monitoring.

Long-Term Goals

• Build expertise to support future IT initiatives and reduce dependency on vendors.
• Strengthen internal capabilities in line with Group IT strategies