IT Administrator - Routing & Switching

Maimsd Technology is seeking a proactive and technically skilled IT Administrator with a strong focus on Routing & Switching to manage and support our organization's IT infrastructure. The ideal candidate will be responsible for maintaining hardware systems, resolving user-level issues, managing networks (LAN, Wi-Fi, routers, switches), and ensuring the seamless performance and security of workstations and all IT equipment.

Key Responsibilities:

Workstation & Peripheral Management:

• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Perform OS installations, driver updates, and system re-imaging as needed.

Network Management (Routing & Switching Focus):

• Monitor and maintain local networks (LAN, Wi-Fi, routers, switches).
• Handle basic network troubleshooting related to IP addressing and connectivity issues.
• Support basic network security practices, including firewall updates, antivirus management, and system patching.

Hardware & Vendor Coordination:

• Handle hardware repair or coordinate with vendors for replacements and warranty claims.
• Coordinate with third-party vendors for escalations, warranty claims, and AMC (Annual Maintenance Contract) support.

User & System Administration:

• Set up and manage user accounts, email configurations, and software licensing.
• Regularly back up data and implement disaster recovery plans to ensure business continuity.
• Maintain an accurate inventory of IT assets and ensure hardware/software compliance.

Technical Support:

• Provide prompt and effective technical support to employees, both onsite and remotely.

Required Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or a related field.
• 4 - 10 years of experience in IT support / system administration.
• Strong knowledge of Windows OS, hardware components, and system imaging.
• Familiarity with networking concepts, IP addressing, and basic routing and switching troubleshooting.
• Hands-on experience with remote desktop tools, Active Directory, and antivirus software.
• Excellent communication and problem-solving skills.
• Strong understanding of IT security best practices.

Preferred Skills:

• Knowledge of Linux OS and basic command-line operations.
• Experience with cloud services (e.g., Microsoft 365, Google Workspace).
• Familiarity with helpdesk ticketing systems (e.g., Zoho Desk, Jira, Freshservice).
• Certifications: CompTIA A+ / Network+ / MCSA / CCNA (added advantage).