OR

IP Expert

Orange Business Services

Gurgaon ₹5-12 LPA Posted 5 Jun 2025

FULL TIME

Incident Management

Wireless

Cisco

Trend Analysis

Wan

Job Description

Handling escalated tickets for IP related failures
Contacting vendors and following up until failure resolution
Timely and High-Quality handling of all support Requests
Use all forms of training provided by Equant to keep up-to-date with existing and new IP services
Improvement of the OBS knowledge base
Coach and mentor Service Desk and Incident Management according to the IP Trend Analysis reports
Shift work/on-call may be required
An experience on Cisco router configuration and trouble-shooting Excellent network troubleshooting skills
Scope of technical expertise must include some the following:
Services: Manged LAN VPN and IPNet (Private Internet), QOS, Business VPN (IPVPN)
Router types: Cisco all chassis, Juniper MX PEs,
Protocols: MPLS, IP, IPSec, Multicast etc
Routing Protocols: OSPF, EIGRP, BGP4
WAN protocols: Frame Relay (FR), ATM
Remote Access: PPP Dial (ISDN/PSTN)
Internet, IP security
Hands-on over SDWAN and wireless
Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach
Good interpersonal skills
Good time management, organizational and communication skills
Ability to work under pressure
Ability to deal with multiple tasks
Ability to coach and mentor peers and subordinates
Ability to act as the customer representative with suppliers and vendors
Proactive, self motivated and determined attitude
Leadership and Matrix Management, Excellent training & coaching skills
Good analytical skills
Excellent problem solving skills are necessary
Flexibility in terms of working hours
Proficient in English

Required Skills

Incident Management Wireless Cisco Trend Analysis Wan