International Voice Support

Job Description – International Voice Process

Position: Customer Support Executive – International Voice Process

Location: Mumbai (All Locations)

Shift: US / UK / AUS Rotational Shifts

Salary: 18,000 – 60,000 (Based on Experience)

Roles & Responsibilities:

•Handle inbound & outbound calls for international customers (US/UK/AUS).

•Resolve customer queries related to products, services, billing, or technical issues.

•Maintain high-quality customer service standards.

•Follow company process guidelines and compliance policies.

•Achieve daily/weekly/monthly performance targets.

•Maintain proper call documentation and CRM updates.

Eligibility Criteria:

•Minimum HSC / Graduate (Graduate preferred).

•Excellent English communication skills.

•Comfortable working in night shifts.

•Basic computer knowledge required.

•Freshers & Experienced both can apply (Salary as per experience).

Preferred Skills:

•Neutral accent

•Active listening skills

•Problem-solving ability

•Good typing speed

•Ability to handle pressure & targets

Perks & Benefits:

•Attractive Incentives

•Fixed Week Off / Rotational Off (as per process)

•Salary on time

•Growth & internal promotions

•International exposure