International Voice Process Executive

Key Responsibilities:

• Handle inbound and outbound calls with international clients
• Understand customer requirements and provide accurate information or solutions
• Maintain high levels of customer satisfaction and professionalism
• Manage escalations and ensure timely resolution of issues
• Document customer interactions and follow up as necessary
• Adhere to process guidelines, policies, and quality standards
• Work efficiently in rotational shifts, adapting to diverse client time zones

Candidate Profile:

• 2 to 7 years of experience in international voice process or BPO/KPO environment
• Excellent English communication skills (verbal and written)
• Strong customer service orientation and problem-solving ability
• Ability to work under pressure and handle multiple calls efficiently
• Flexibility to work in rotational shifts and weekends if required
• Good computer skills and familiarity with CRM tools