International voice process

Job description

TECH MAHINDRA - HIRING FOR INTERNATIONAL VOICE PROCESS - EXPERIENCED

Key Responsibilities:

- Voice Process

- Provide excellent customer service to clients across different time zones

- Resolve customer queries effectively and efficiently

- Demonstrate strong communication and interpersonal skills

LOCATION : Mumbai (Goregoan)

Eligibility:

- Graduate/Undergraduate degree

- Freshers with excellent communication skills can apply (no prior experience required)

- Candidates with 6 months of international voice process experience are also welcome to

Apply

Selection Process:

- HR Interview

- VNA (Voice and Accent) Assessment

- Ops Interview

Compensation:

- Experienced Candidates: Up to 5.5 LPA (depending on your last CTC and performance in the interview and process)

Shift Requirements:

- Candidates should be comfortable working rotational shifts 24*7

Perks and Benefits:

- One-way cab facility (for addresses within designated boundaries)

- Quick onboarding process

- Competitive benefits package

Apply now:

CONTACT: 8691

HR Team Tech Mahindra

Description

We are seeking candidates for the position of International Voice Process, where you will be responsible for delivering exceptional customer service to our international clients. The ideal candidate should possess strong communication skills and a passion for helping others.

Responsibilities

• Handle inbound and outbound calls for international clients
• Provide excellent customer service and support
• Resolve customer queries and complaints efficiently
• Maintain accurate records of customer interactions
• Collaborate with team members to improve service delivery

Skills and Qualifications

• Excellent verbal and written communication skills in English
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Proficient in using computers and relevant software applications
• Customer service orientation
• Ability to work in night shifts if required