International Voice Process

Description

We are seeking enthusiastic individuals for the position of International Voice Process. This role is ideal for freshers or entry-level candidates looking to start their career in customer service and support.

Responsibilities

• Handle inbound and outbound calls for international clients.
• Provide excellent customer service and support over the phone.
• Resolve customer queries and issues in a timely and effective manner.
• Maintain accurate records of calls and customer interactions.
• Follow up with clients to ensure satisfaction and gather feedback.

Skills and Qualifications

• Excellent communication skills in English (both verbal and written).
• Strong interpersonal skills and ability to work in a team.
• Basic knowledge of customer service principles and practices.
• Proficient in using computer systems and software applications.
• Ability to handle difficult situations and resolve conflicts effectively.