International Voice Process

Description

We are seeking enthusiastic individuals for the position of International Voice Process. This is an excellent opportunity for freshers or entry-level candidates looking to start their career in the BPO sector and gain valuable experience in customer service.

Responsibilities

• Handle inbound and outbound voice calls for international clients
• Provide accurate information and resolve customer queries
• Maintain a high level of customer satisfaction and service quality
• Document call details and customer interactions in the system
• Collaborate with team members and other departments to ensure smooth operations
• Follow up on customer issues and ensure timely resolution

Skills and Qualifications

• Excellent verbal and written communication skills in English
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Familiarity with customer service principles and practices
• Basic computer skills and proficiency in MS Office
• Strong interpersonal skills and a positive attitude
• Willingness to work in shifts, including night shifts if required