International Voice Process

Key Responsibilities:

• Handle international customer queries via voice calls (inbound/outbound).
• Resolve product, service, billing, or technical issues promptly and professionally.
• Follow up on customer interactions and ensure resolution.
• Maintain accurate documentation of customer interactions using CRM tools.
• Meet individual and team KPIs such as call handling time, resolution rate, and customer satisfaction.
• Adhere to quality, compliance, and performance standards.
• Collaborate with internal departments to escalate or resolve complex cases.

Required Skills & Qualifications:

• Education: Any graduate (Bachelor's degree preferred).
• Experience: 0–3 years in international voice process or customer support. Freshers with excellent communication skills are welcome.
• Communication Skills: Fluent English (neutral or international accent preferred).
• Technical Skills: Basic knowledge of CRM systems and MS Office.
• Soft Skills: Empathy, patience, active listening, and problem-solving ability.
• Willingness to work in night shifts and rotational shifts.