International voice process

Key Responsibilities:

• Handle international customer calls (inbound/outbound) professionally.
• Resolve queries related to products, services, billing, or technical support.
• Communicate clearly, politely, and efficiently in neutral or international English.
• Follow scripts or guidelines to maintain call quality and consistency.
• Document customer issues and resolutions accurately in the CRM system.
• Meet or exceed targets for call quality, resolution time, and customer satisfaction.
• Escalate unresolved issues to higher-level support as required.

Eligibility & Requirements:

• Education: 12th Pass / Any Graduate (preferred).
• Excellent verbal communication skills in English (mandatory).
• Freshers are welcome; prior BPO/voice process experience is an added advantage.
• Willingness to work in night shifts (US/UK timing) and rotational shifts.
• Good listening skills and the ability to stay calm under pressure.
• Basic computer knowledge and ability to learn CRM systems quickly.

Preferred Skills:

• Familiarity with international customer service standards.
• Ability to handle difficult customers and de-escalate issues.
• Experience with tools like Zendesk, Salesforce, or Avaya is a plus.
• Sales or upselling skills (for outbound or blended processes).