International Service Specialist {Voice Process}
Job Description
Salary: Up to 35,000 per month
Location: Malad West
Working Days: 5 Days Working (2 Rotational Offs)
Transportation: One-Way Cab Facility Provided
Shift Timing: US Shift (Night Shifts – Rotational)
About the Opportunity
Join a globally recognized financial services support project managed by a leading multinational organization.
This role offers exposure to international customers, structured training, and a highly professional work environment focused on compliance, quality, and performance excellence.
If you are looking for stability, growth, and the opportunity to work on a premium global portfolio — this is the right opportunity for you.
Your Role & Responsibilities
International Voice Support
- Handle inbound customer interactions professionally and confidently
- Assist customers with account-related queries, transactions, and service requests
- Deliver accurate resolutions while maintaining high customer satisfaction
- Meet defined SLAs, quality, and productivity targets
Backend & Operational Support
- Perform data entry and documentation tasks with high accuracy
- Process KYC updates and account-related modifications
- Review and verify customer details as per internal policies
- Ensure timely completion of tasks within turnaround time (TAT)
Compliance & Data Security
- Adhere to strict confidentiality and data protection protocols
- Follow regulatory and operational compliance standards
- Maintain accuracy and attention to detail in every task
- Participate in mandatory training and knowledge refresh sessions
Skills & Competencies Required
Good English communication skills (spoken & written)
Strong attention to detail and analytical thinking
Basic computer proficiency and typing skills
Comfortable working in US/night shifts
Ability to handle performance-driven targets
Professional attitude with strong team collaboration skills
Customer-first approach with problem-solving ability
Eligibility Criteria
HSC (12th Pass) Mandatory
Minimum 6 months of BPO experience preferred
Freshers with excellent communication skills may apply
Graduates preferred
What We Offer
Salary up to 35,000 per month
5-day working with 2 rotational offs
One-way transportation facility
Structured training before going live on the floor
Opportunity to work on a premium international portfolio
Career growth into Quality, Training, or Leadership roles
Stable and professional work environment
Why Join Us
- Exposure to global service standards
- Strong compliance-based corporate culture
- Clear internal growth path
- Skill development in customer service & operations
- Work-life balance with fixed 5-day working structure
Ready to take the next step in your career
Send your CV to: [HIDDEN TEXT]