International Semi Voice Process / Freshers/Experienced

Key Responsibilities:

• Handle inbound and outbound communications with international customers via email, chat, and occasional calls.
• Provide timely and accurate information about products/services, billing, technical support, or order processing.
• Resolve customer queries, complaints, and issues while maintaining high customer satisfaction.
• Follow up with customers through calls or written communication as needed.
• Maintain detailed records of customer interactions in the CRM system.
• Coordinate with internal teams to resolve complex customer issues.
• Adhere to company policies, process guidelines, and quality standards.
• Meet individual and team performance targets related to productivity, quality, and customer satisfaction.

Requirements:

• Freshers with good communication skills are welcome; prior BPO experience is an advantage but not mandatory.
• Proficiency in English (written and verbal) with a neutral or international accent is preferred.
• Basic computer skills and familiarity with MS Office and internet applications.
• Ability to multitask and handle multiple customer interactions simultaneously.
• Good listening and problem-solving skills.
• Comfortable working in rotational shifts (if applicable).
• Positive attitude and eagerness to learn.

Preferred Skills:

• Experience in international voice or semi voice processes.
• Exposure to CRM software and ticketing tools.
• Knowledge of additional languages is a plus.
• Strong customer orientation and adaptability.