International semi voice process

Key Responsibilities:

• Respond to customer inquiries via chat and email, with occasional voice support.
• Assist with account-related, billing, or technical queries.
• Provide prompt, accurate, and professional responses.
• Escalate complex issues to senior teams as needed.
• Maintain logs and update internal systems accurately.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Eligibility Criteria:

• Education: Any Graduate (B.A, B.Com, BBA, B.Sc, BCA, etc.). Final-year students waiting for results may also apply.
• Experience: Freshers preferred. No prior BPO experience required.
• Typing Speed: Minimum 30 WPM with good accuracy.
• Communication Skills:
• Written English: Strong grammar, spelling, and comprehension.
• Spoken English: Basic spoken English for occasional calls (training provided).

Key Skills:

• Customer-centric approach and willingness to learn.
• Good email/chat etiquette.
• Ability to multitask and work in a fast-paced environment.
• Basic computer knowledge (MS Office, Browsing, Email).