International Process

Key Responsibilities:

• Handle inbound and outbound communication with international customers via voice, chat, or email.
• Resolve customer queries related to products, billing, orders, technical support, or services.
• Document all interactions accurately in CRM or ticketing tools.
• Maintain high customer satisfaction by providing timely and effective solutions.
• Adhere to process guidelines, quality standards, and SLA timelines.
• Collaborate with team members and escalate issues when necessary.

Eligibility Criteria:

• Graduate from any discipline.
• Excellent command over English (spoken and written).
• Good typing speed (if process involves chat).
• Comfortable working in night shifts aligned with international time zones.
• Basic computer knowledge and adaptability to learn new software.

Desired Skills:

• Strong communication and interpersonal skills.
• Problem-solving attitude and patience.
• Ability to multitask and manage time effectively.
• Willingness to learn and work in a team environment.