International non voice process

We are looking for an enthusiastic individual to join our team as an International Non-Voice Process Executive. This role involves handling customer inquiries through non-voice channels such as email and chat. The ideal candidate will have a passion for providing excellent customer service and will contribute to our goal of maintaining high customer satisfaction.

Responsibilities:

• Manage and respond to customer inquiries via email and chat in a timely manner.
• Assist customers with product information and troubleshooting.
• Collaborate with team members to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback on processes to improve efficiency and customer satisfaction.

Skills and Qualifications:

• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computers and various software applications.
• Ability to work independently and as part of a team.
• Familiarity with CRM tools and customer support software is a plus.