International/ Domestic Client Customer support

Role Responsibilities:

• Handle inbound calls to resolve customer issues and queries
• Respond to customer feedback and maintain service quality
• Track and report service metrics for performance improvement
• Ensure timely resolution of complaints with professionalism

Key Deliverables:

• High customer satisfaction scores and low escalation rates
• Accurate documentation of customer interactions
• Adherence to shift schedules and response SLAs
• Consistent performance in rotational/US shifts