International Customer Support

Key Responsibilities:

• Handle inbound and outbound calls from international customers.
• Respond to customer queries related to products, services, orders, or accounts.
• Provide real-time solutions in a professional and courteous manner.
• Log interactions accurately in CRM tools or internal systems.
• Escalate complex issues to the relevant team or supervisor.
• Meet defined service metrics such as response time, call quality, and customer satisfaction.
• Maintain confidentiality and follow company guidelines for data protection.

Eligibility Criteria:

• Education: Any graduate (B.A, B.Com, BBA, BCA, B.Sc, etc.).
• Experience: Freshers or up to 1 year of experience in customer service/BPO.
• Communication Skills:
• Fluent spoken English with a neutral or global accent.
• Good written English for documentation and basic email/chat interactions.

Required Skills:

• Basic computer literacy (MS Office, typing, internet usage).
• Willingness to work in night shifts and rotational week-offs.
• Strong problem-solving and interpersonal skills.
• Ability to stay calm and empathetic under pressure.