International Bpo

Description

We are seeking an experienced International BPO professional to join our team in India. The ideal candidate will have a strong background in customer service, specifically within an international context, and will be skilled in handling customer inquiries and resolving issues efficiently.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Provide excellent customer service and support to clients.
• Resolve customer complaints and queries in a timely manner.
• Document customer interactions and maintain accurate records.
• Work collaboratively with team members to achieve performance targets.

Skills and Qualifications

• 2-5 years of experience in a BPO or customer service role, preferably in an international setting.
• Strong communication skills in English; proficiency in additional languages is a plus.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with CRM systems and Microsoft Office Suite.
• Problem-solving skills and a customer-oriented attitude.