International Bpo

Key Responsibilities

• Handle inbound and outbound customer calls related to banking services.
• Provide accurate information and support to customers regarding banking products, transactions, and account-related queries.
• Resolve customer concerns efficiently while maintaining high service standards.
• Maintain proper documentation of customer interactions and follow required procedures.
• Ensure compliance with banking regulations and organizational policies.
• Escalate complex issues to the relevant teams when necessary.
• Maintain professional communication and customer service etiquette.
• Meet defined performance metrics, productivity targets, and quality standards.

Required Skills & Qualifications

• Minimum 3+ years of experience in Call Center / Voice Process.
• Prior experience in the Banking or Financial Services sector is mandatory.
• Strong verbal communication skills and customer handling abilities.
• Ability to manage high call volumes and handle customer queries efficiently.
• Good problem-solving and multitasking skills.
• Willingness to work in night shifts (6:30 PM – 3:30 AM).