International BPO

• Handle inbound and/or outbound calls, chats, or emails for international customers
• Address customer queries related to products, services, or technical issues efficiently
• Provide real-time resolutions while maintaining a high level of customer satisfaction
• Ensure timely follow-up on customer interactions and maintain accurate records in CRM
• Meet or exceed performance metrics such as quality, productivity, AHT, and CSAT
• Work collaboratively with team members and supervisors to meet campaign goals
• Escalate unresolved or sensitive issues to the appropriate department or authority
• Adhere to process guidelines, security protocols, and quality standards
• Stay updated with product knowledge, process updates, and system changes
• Maintain professionalism and courtesy in every customer interaction

Requirements:

• 1 to 5 years of experience in an International BPO (voice/non-voice)
• Excellent communication skills in English (verbal and written)
• Comfortable working in rotational/night shifts as per global campaign requirements
• Ability to handle high call volumes or query loads under pressure
• Familiarity with CRM tools and ticketing systems
• Strong problem-solving skills and attention to detail
• Good typing speed and basic computer proficiency

Preferred Qualifications:

• Experience in US, UK, or Australian process (Sales, Customer Support, or Tech Support)
• Exposure to tools like Zendesk, Freshdesk, Salesforce, or similar platforms
• Background in domains like e-commerce, telecom, banking, travel, or IT support

What We Offer:

• Competitive salary with performance incentives
• Transport facilities (as per company policy)
• Paid training and skill development sessions
• Growth opportunities within multiple international campaigns
• A diverse, inclusive, and dynamic work environment