International and domestic customer support

Role Responsibilities:

• Handle inbound customer calls and address queries or complaints
• Ensure first-call resolution while maintaining customer satisfaction
• Adhere to process guidelines and quality standards
• Communicate clearly and effectively with customers in Hindi and/or English

Key Deliverables:

• Timely resolution of customer queries with minimal escalations
• High customer satisfaction scores and feedback
• Accurate call logging and follow-ups
• Compliance with company policies and data handling norms