Intern - Customer Service

Your Job:  

• Running, extracting, triaging, and sharing reports in regular intervals
• Preparing presentation decks            
• Monitoring  email alerts, case queues and informing/following-up with the required team members.
• Supporting ad-hoc requests
• Responding to customer emails
• Entering various information in CRM/ERP, which may include purchase orders, pricing, quote, ship methods etc.
• Monitoring the customer's backlog in ERP
• Managing contact set up and subscription.
• New Order Entry - including PI, PO, OU, B2B set up.
• Working on Change Order - CRD date, ship to address, forwarder, part conversion
• Ensuring that GLOBALFOUNDRIES policies, legal regulations and audit requirements are met and maintained.
• Participating in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence.
• Providing supporting documents to auditors to ensure compliance.
• Performing all activities in a safe and responsible manner and supporting all Environmental, Health, Safety & Security requirements, and programs