CICigna
Intake Care Representative
Bangalore ₹2-4 LPA Posted 3 Jun 2025
FULL TIME
Ms Office
Computer Literacy
Stakeholder Management
customer centricity
Job Description
- You are responsible for the timely sending of all Guarantees of Payments together with your colleagues.
- The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount. To be able to provide this confirmation, the following steps are necessary:
- You analyse requests for medical treatments and hospitalizations. You verify the patients extent of cover, our relationship with the provider, the need for medical review and the costs.
- You monitor the file from an administrative perspective and work
- You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.
- You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
- All our clients and medical providers are internationally located. Therefore, you manage the English language well, both spoken and written.
- Maintain all necessary information regarding the hospitalizations in an internal database
- Translate and interpret medical and other relevant documents for case analysis
- Work independently and effectively to communicate to internal and external customers by telephone and e-mail
- Maintain accurate workflow and process documentation following outlined processes
- Competencies
- Customer-focused works efficiently with internal partners to find best solutions for customers.
- Skilled decision-maker takes the right action on dedicated files based on available information
- Accuracy ensures concise and correct information is being delivered
- Disciplined follows procedures, agreements and document flows correctly.
- Efficiency able to strike the right balance between quality and quantity
- Team-player enjoys working as part of a team and building internal networks
- Ready to work on weekends and 24x7 shifts
- Computer-literate quick to learn International in-house systems and use current office applications