Infrastructure Engineering Senior Advisor - HIH - Evernorth

Skills:

• Bachelors degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• Strong written and verbal communication skills with the ability to interact with all levels of the organization.
• Strong influencing/negotiation skills.
• Strong interpersonal/relationship management skills.
• Strong time and project management skills.
• Familiarity with most of the following technologies- JavaScript, Python, API development
• Familiarity with agile methodology

Required Experience & Education:

• 11-13 years of experience
• Bachelors degree or better preferred
• Service Now Administration and Development
• Extensive experience with Service Now Eventing, Alerting, and Incident Modules
• Ability to develop alert rules and flows within ServiceNow
• Coordinate and support all ServiceNow event management plugin and release upgrades
• Implement integration solutions for event and incident management in ServiceNow.
• Ability to participate in simultaneous projects and prioritize time effectively
• Ability to convey complex concepts to individuals of varying technical backgrounds
• Excellent verbal and written communication skills
• Excellent customer service and troubleshooting skills
• Honesty, Integrity and Courage