Information Technology Manager

Roles and Responsibilities:

• Provides overall project leadership to the cross-functional team (Business and IT) - ensuring clarity re: project objectives, approach and plan; promoting a collaborative team environment; proactively addressing resource and team challenges; and holding team members accountable for completing their tasks and deliverables on-time, on scope and with high quality.
• Identifies and manages stakeholders - ensuring that all stakeholders are identified and engaged; that their points of view and expectations are understood and managed; and that they are kept informed throughout the life cycle of the project.
• Accountable for project governance - ensuring effective use of the established framework; driving governance agendas, facilitating governance processes.
• Accountable for the creating, actively communicating, and managing the project schedule - working closely with the other project leads to ensure detailed project tasks are defined and tracked within the overall project schedule.
• Defines and manages the project budget - ensuring funding approval; tracking and managing actual spend against budget; and forecasting through to project completion.
• Leads scope management and change control - driving scope definition; identifying and tracking potential changes to scope; presenting scope changes for approvals.
• Provides timely, on point, and concise communications to the project team, IT Leadership, Steering Committee, Executive Board and key stakeholders consistently utilizing PMO s status report throughout the life cycle of the project.
• Drives risk and issue management and escalation - collaborating with the team to proactively and holistically identify, address, and escalate risks and issues.
• Leads the project team through the project management lifecycle and ensures tasks and milestones are delivered on time, on budget and with quality
• Lead Arrow ECS global Arrow Sphere product deployment & implementation
• Manage a team of Developers and Business Analysts
• Design Proof of concepts with Architect and Team Leads
• Manage status updates, incident analysis and reporting for high-severity incidents affecting the business.
• Must be able to manage multiple, often competing, priorities and requests effectively within SLA contractual obligations.

Experiences :

• Experience managing projects, issues, and milestones within the context of the Software Development Life Cycle (SLDC)
• 3+ years of experience is vendor selection, management, contracting
• Experience managing both infrastructure and business application projects
• Excellent, effective written and verbal communication skills
• Excellent attention to detail
• Professional demeanor, strong interpersonal skills and ability to work well with all levels of staff
• Excellent time management, multi-tasking and prioritization skills
• Certified Project Management Professional (PMP) / Scrum Master
• Agile Delivery Skills
• Prior Change Management experience

What We Are Looking For

• Typically requires 12-15 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience
• Coordinates and supervises the daily activities of business or technical support or production team
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
• Typically does not spend more than 20% of time performing the work supervised
• Accountable for the results of a large and/or moderately complex support or production operations team including subordinate work leaders
• Applies acquired expertise to analyze and solve problems without clear precedent
• Provides input on resource planning and policy development
• Coaches team members on performance, completes employee performance evaluations and recommends pay actions

What s In It For You

• Training and professional development
• Performance coaching
• Work with fun team in a supportive environment
• Work at a strong and growing company
• Community involvement opportunities