Information Technology Help Desk Support

Key Responsibilities

IT Support & Troubleshooting

• Provide remote support for end users' desktops, servers, and networking infrastructures
• Offer helpdesk assistance for Microsoft Office 365 and Azure-related issues
• Interact with users to resolve IT problems and support security application use

Project & Infrastructure Management

• Assist senior engineers with ongoing and new IT infrastructure projects
• Manage client networks including backups, firewalls, and security systems
• Support project planning, execution, and technical documentation

System Monitoring & Maintenance

• Monitor client networks and managed services systems
• Handle software deployments, patch management, and regular system updates
• Ensure timely reporting and status tracking for updates and changes

User & Network Administration

• Administer and manage users in Active Directory, Entra ID, and Azure
• Support the setup and maintenance of firewalls, routers, and wireless networks
• Work across Microsoft Windows and macOS environments

Schedule & Availability

• Flexibility to work on different schedules including weekends as needed
• Participate in virtual meetings with a professional appearance

Basic Qualifications

• 8–10 years of experience in helpdesk support and technical project work
• Strong knowledge of Microsoft Windows Desktop and Server Editions
• Experience in managing user accounts and access controls (Active Directory, Azure/Entra)
• Familiarity with firewalls, routers, wireless networks, and general IT security
• Experience supporting Microsoft Office 365 Business tenants and Azure Virtualization
• Proficiency in configuring, installing, and maintaining desktop systems
• Strong communication skills and ability to explain technical concepts clearly
• Fast learner with the ability to quickly adapt to new technologies
• Experience using ConnectWise is a plus

Certifications

• One Microsoft certification is required (AZ-104, AZ-140, AZ-700, AZ-500, or MS-500)
• Networking or security certifications (Security+, Network+, CCNA) are preferred