Incident Management Co Ordinator

Major Incident Management

• Responsible for managing incidents impacting the global business or its clients.

• Deciding the severity of the incident based on the duration of outage and business impact.

• Ensuring timely and accurate incident reporting.

• To limit business impact by providing quick resolutions.

• Sending timely communication to stakeholders and senior management to notify of an on-going high severity incident.

• Ensuring quality data capture within Service Now, including client impact.

• Creating MIM tickets for issue caused due to operational errors.

• To take timely updates in case of any new implementations in applications