Implementation Representative I

Here's a job description based on the provided qualifications, suitable for a Payroll Tax Analyst or Tax Operations Specialist role:

Payroll Tax Specialist / Tax Operations Specialist

About the Role

We are seeking a detail-oriented and proactive individual with strong analytical and problem-solving skills to join our team. In this role, you will be responsible for managing tax-related profiles, leveraging agency portals, and ensuring compliance with State & Federal tax laws. You'll work independently to resolve complex issues and provide excellent customer service.

Key Responsibilities

• Manage and maintain tax-related profiles, utilizing various agency portals effectively.
• Apply a strong understanding of tax principles and State & Federal tax laws to daily operations and problem resolution.
• Utilize hands-on knowledge of agency portals and related workflows to ensure accurate and timely processing.
• Proactively identify and resolve complex tax-related issues.
• Communicate effectively with internal and external stakeholders, providing excellent customer service.
• Exercise sound judgment in selecting appropriate methods and techniques for obtaining solutions within established practices and policies.

Qualifications

• Good knowledge on managing Tax Related profiles, leveraging the agency portals.
• Possess good understanding of Taxes and State & Federal laws.
• Hands on knowledge on agency portal and related work.
• Strong problem-solving skills.
• Self-starter who seeks out necessary information and solutions rather than waiting for them to be delivered.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Proficient with Microsoft Office applications.
• Ability to exercise judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions.

Preferred Qualifications

• General understanding of payroll and payroll tax industry experience.
• Experience with data auditing, case management, and data control.
• Previous experience with SaaS-based customer data profiling, configuration, and data updates.
• Experience working directly with customers.
• Process/operational excellence experience is a plus.
• Bachelor's degree in Business, Accounting, or a related field, or equivalent work experience