Implementation Analyst

Responsibilities may include, but are not limited to:

• Project management and testing of EDI-related initiatives, including lab result interfaces, imaging report interfaces, clinical document interfaces, patient demographic interfaces;
• Communicating with labs, hospitals, IT vendors, pharmacies and athena stakeholders to convey interface status and timelines;
• Managing a high volume of projects and tasks with competing priorities;
• Researching and incorporating trading partner technical, functional and QA requirements to EDI projects
• Developing a comprehensive understanding of athenahealth's healthcare transactions and how relationships between teams and their workflows influence complex problem solving
• Identifying operational inefficiencies and process breakdowns; contributing to the design of solutions to address the same
• Collaborating with cross-functional teams to develop novel solutions to operations problems
• Extracting, synthesizing, and analyzing data.
• Diagnosing, analyzing and resolving issues related to electronic data interchange including but not limited to live lab, imaging, demographic and clinical document interfaces and electronic prescription routing
• Other duties as assigned by the Interface Operations Manager necessary to help optimize and expand EDI operations.
• Supporting the training and mentoring of new hires.
• Analyzes thoroughly and proposes effective solutions for interface projects and problems.
• Troubleshoots and resolves technical challenges and problems and escalates if necessary. Proposes solutions when problems or issues arise in a project or incident.
• Serves as a subject matter expert and assists the team with their questions. Should act as the go-to person for all process related issues.

Requirements:

• Graduate in engineering, science, or commerce stream
• Fluency and comfort with both spoken and written English
• Willingness to work for any shift including night shift
• Strong communication skills and an ability to effectively engage with members of geographically disparate teams in India and the US
• Excellent customer service skills and professionalism to effectively manage communication with external parties including US lab and imaging vendors
• Excellent analytical and problem-solving skills
• Demonstrated experience identifying and addressing workflow inefficiencies and breakdowns
• Talent for managing problems through entire lifecycle from identification through resolution
• Ability to operate independently to execute goals, seeking assistance when needed
• Proven ability to meet deadlines in a fast-paced environment
• Mastery of MS Office and the ability and desire to advance one's technical skill set
• Personal and professional drive to succeed
• Passion for both teaching and learning skills among colleagues.
• Creative and inquisitive demeanor
• Flexibility to adapt to change in a rapidly expanding company
• Enthusiasm for working in a collaborative, team setting
• 1-3 years work experience within US healthcare, preferably in clinical integration
• Familiarity working with HL7 standards