Hypercare Support Manager

• Manage SAP hypercare support activities post go-live using ServiceNow as the ticketing tool.

• Coordinate issue intake, triage, and resolution across functional and technical teams.

• Monitor and manage incidents, problems, and escalations to ensure timely resolution.

• Collaborate with onshore teams, IT operations, and business stakeholders for smooth support operations.

• Stabilize solutions post go-live by ensuring effective communication and issue tracking.

• Provide leadership in fast-paced environments, ensuring high visibility support and stakeholder alignment.