Hub Operations Executive

Key Responsibilities

• Loan Disbursement & Processing: Oversee and manage the disbursement of loans.
• Conduct thorough verification and authentication of pre-sanction and post-sanction documents.
• Ensure all necessary loan processing documentation is complete and accurate.
• Vendor Management: Manage relationships with vendors to support operational efficiency.
• Customer Service & Discrepancy Resolution: Handle and resolve discrepancies and customer queries efficiently post-disbursement.
• Data Management & Compliance: Accurately update sanctioned customer details within the system.
• Manage CIBIL checks and ensure all minimum parameters are met for case login.
• Payments & Process Improvement: Ensure timely processing of customer payments within the agreed Turnaround Time (TAT).
• Manage a strong indent process for every case to maintain operational efficiency.
• Reporting: Perform basic analytics and prepare Management Information System (MIS) reports.

Preferred Candidate Profile

• Proven experience in operations, preferably within the loans or financial services industry.
• Strong understanding of loan disbursement processes and documentation.
• Excellent attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving skills and the ability to handle discrepancies and customer queries professionally.
• Basic analytical skills and experience with MIS reporting.
• Proficiency in using relevant software and systems for data entry and processing.
• Excellent communication and interpersonal skills.