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Job Description
Job Summary
- Responsible for supporting Workday HCM functionality, data integrity, reporting, and system enhancements.
- Plays a key role in design, configuration, and analysis of Workday modules.
- Provides clarity on HR-related issues and trends through data and insights.
- Partners with HR and IT to identify system improvement opportunities.
- May mentor junior analysts on complex tasks and projects.
Key Responsibilities
- Provide day-to-day support for Workday HCM (Core HCM, Absence, Compensation, Recruiting, Onboarding, Talent).
- Configure, maintain, and troubleshoot Workday Business Processes (BPs), including condition rules, routing, approvals, and steps.
- Partner with HR stakeholders to evaluate BP effectiveness and recommend improvements.
- Participate in design, configuration, testing, and deployment of Workday enhancements, releases, and new functionality.
- Support system integrations (time tracking, benefits, payroll, identity systems).
- Collaborate with cross-functional teams to gather requirements, create specs, and implement changes.
- Troubleshoot and resolve issues, escalating to Workday support/IT when needed.
- Create and maintain calculated fields, condition rules, business processes, and security groups in Workday.
- Develop and maintain Workday reports (advanced, matrix, composite, dashboards).
- Monitor data integrity with regular audits and ensure compliance with HR teams.
- Support User Acceptance Testing (UAT) – create test plans, test cases, and document results.
- Act as Workday SME and provide end-user training/support.
- Proactively identify system enhancements and support roadmap planning with HR & IT.
- Assist with Workday semi-annual releases – review notes, assess impact, coordinate testing/rollout.
Qualification Requirements
- Bachelor's degree in HR, IT, Business Administration, or related field (or equivalent experience).
- 2–4 years of experience supporting Workday HCM in multi-module environments.
- Hands-on experience handling Workday tickets.
- Strong knowledge of HR processes and data transactions.
- Proficiency in Workday reporting & calculated fields (highly desired).
- Strong analytical/problem-solving skills to translate business needs into solutions.
- Excellent communication & interpersonal skills for cross-team collaboration.
- Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
- Strong Microsoft Excel skills.
- Experience in project work – requirements gathering, testing, and implementation (preferred).
- Self-motivated, proactive, with ability to work independently or in a team.