HR Service Delivery Associate

Roles and Responsibilities:

• Receive inbound calls, emails, and chats, ensuring cases and interactions are accurately logged in the required tools.
• Provide recruitment support to candidates including fresh applicants and rehires as per defined processes.
• Assist customers by providing navigational support on the self-service portal.
• Conduct security verifications following company policies, procedures, and GDPR guidelines.
• Place outbound calls to customers as needed, adhering to client and company guidelines.
• Maintain high productivity while ensuring exceptional call and data quality standards aligned with targets.
• Communicate openly and regularly with peers and supervisors to contribute to the team's success.
• Adhere to all company and departmental policies and procedures related to personnel and operations.
• Update process repositories such as DTPs, Knowledgebase, and SharePoint with current process information.
• Ensure regular and punctual attendance following company attendance policies.
• Minimize customer complaints and escalations by delivering exceptional service and effective call control.