HR operations Service Desk

Role purpose

• To provide the first line of support to customers, delivering quality customer service, issue triage and effective ticket management to ensure that enquiries regarding SAP SuccessFactors processes and data are answered/ addressed timely.
• As the front line of HR Services, this role is key in ensuring that customers know where and how to manage processes and that complex issues are assigned to the correct user group.
• Customer services
• Managing the day to day activities in the offices.