Hr Analyst

Job Description

Accountabilities:

▪       Provide 1st level support to the British Council staff via email, voice, Success factor tool & a mobile application.

▪       Resolve or assign HR administration issues raised by the British Council internal staff.

▪       Support in creating/ amending various contracts such as Joining, Internal Job Postings, international mobility.

▪       Support in creating/ amending positions on the portal.

▪       Support in generating country level reports on various HR metrices.

▪       Proactively identify and escalate priority issues to the contacts as per the escalation matrix.

▪       Follow up with the concerned department/ customers across the globe (110+ countries) to ensure the customer query has been resolved via email or phone within the agreed service levels.

▪       Call back customers to update them about the status of their queries.

▪       Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.