Hostess/Host

KEY RESPONSIBILITIES

• Greet and welcome guests as soon as they arrive at the hotel.

• Manage front desk operations, including handling guest inquiries and resolving issues.

• Coordinate with other departments to ensure seamless service delivery.

• Maintain high levels of customer satisfaction by providing exceptional service.

• Ensure all areas of the hotel are clean, organized, and well-maintained.

• Develop and implement effective strategies to enhance guest engagement.