host success specialist

We are looking for a goals-oriented, action-driven professional to engage with hosts, provide recommendations for improving their listings, and drive overall performance metrics.

A Typical Day

• Engage with targeted hosts provided by the team lead/market management via phone calls to recommend actionable listing improvements and optimization tips.
• Prepare host outreach templates, including personalized emails and call scripts, for campaigns aimed at improving host portfolio bookability and boosting booking rates.
• Conduct consultative Zoom and/or audio calls with hosts, advising on competitiveness regarding pricing, availability, and listing quality.
• Educate clients on product/feature updates and cascade feedback to relevant internal stakeholders.
• Maintain comprehensive call tracking sheets to monitor productivity and analyze the impact of host engagement on key output metrics.
• Support market management team with in-market educational workshops, meetups, and other engagement initiatives as needed.

Required Expertise

• 4+ years of experience in new sales, account management, or partner support.
• Strong time management, prioritization, and multitasking skills.
• Proven ability to effectively manage a large volume of accounts simultaneously.
• Strong bias for action and persistence in the face of adversity or objections.
• Excellent verbal and written communication; able to interact with clients via phone, email, and virtual meetings.
• Team player motivated to share best practices and knowledge to help peers succeed.
• Ability to work under tight deadlines and adapt to changing priorities.
• Maintain accountability for assigned tasks, ensuring timely execution, attention to detail, and follow-through.
• Proficiency in CRM software (Salesforce experience preferred).
• Primary/bilingual fluency in English and Hindi is required.

Preferred Qualifications

• Bachelor's degree in any discipline.
• Prior experience in outbound sales, customer outreach, or client engagement.
• Experience in travel, hospitality, or online travel agency (OTA) industry.
• Strong relationship-building and communication skills.
• Ability to work independently and deliver results in a fast-paced environment.